Odyssy Forever Program: Our Commitment to Longevity and Sustainability

At Odyssy, we don't just sell outdoor linen towels; we offer a lifetime partnership in adventure and sustainability. Our Odyssy Forever Program is a testament to our confidence in our products and our commitment to reducing environmental impact through longevity and repairability.

1. Comprehensive Guarantee

Satisfaction Guarantee

If you're not satisfied with your Odyssy product at the time of receipt or if it doesn't perform to your expectations, we're here to make it right. Contact us at odyssyeco@gmail.com for a repair, replacement, or refund.

Lifetime Performance Warranty

Every Odyssy linen towel is backed by our lifetime performance warranty. This covers:

Structural integrity of the fabric weave

Functionality of specialized treatments (e.g., antimicrobial, UV-protective coatings)

Consistency in quick-drying and moisture-wicking properties

Color fastness beyond normal wear

Technical Specifications Assurance

We guarantee that each towel will maintain its key performance metrics within a 10% margin throughout its lifespan under normal use:

Absorbency: Minimum 250% of its weight in water

Drying time: No more than 20 minutes in standard conditions (20°C, 65% humidity)

UV protection: Minimum UPF 30

Tensile strength: Minimum 50 N/cm² in both warp and weft directions

2. Repair and Maintenance Program

Wear and Tear Repairs

Damage due to normal wear and tear will be repaired at a reasonable charge. Our repair services include:

Reweaving of small holes or tears (up to 5 cm²)

Edge rebinding

Deep cleaning and sanitization

DIY Repair Support

We encourage and support user repairs for minor issues:

Access to our online repair guide with detailed instructions and videos

Odyssy Repair Process

Assessment: Email detailed photos and description to odyssyeco@gmail.com

Evaluation: Our technicians will assess the damage within 48 hours

Quote: We'll provide a repair quote and estimated timeframe

Shipping: If approved, we'll send a prepaid shipping label (US only)

Repair: Our experts will perform the necessary repairs

Quality Control: Repaired towels undergo full quality assurance testing

Return: Your refreshed towel is shipped back to you

Maintenance Recommendations

To maximize the lifespan of your Odyssy towel:

Wash in cold water (30°C/86°F) with pH-neutral detergent

Avoid fabric softeners and bleach

Air dry when possible, or tumble dry on low heat

Store in a cool, dry place, avoiding prolonged sun exposure when not in use

Rinse after exposure to chlorine or salt water

3. Sustainability Initiatives

Circular Economy Participation

Returned towels are either refurbished for donation or recycled into new products

Chemical Use in Manufacture

We use only GOTS (Global Organic Textile Standard) certified dyes and treatments

Our cleaning processes use biodegradable, phosphate-free detergents

4. Technical Specifications

Fabric Composition

100% European flax linen

Thread count: 215 GSM (Grams per Square Meter)

Fabric weave: Twill for enhanced durability and softness

our satisfaction guarantee

at odyssy, we take immense pride in the quality of every product we create. our commitment to excellence is reflected in our satisfaction guarantee. if for any reason you are not completely satisfied with the product you receive, we are here to ensure that you are taken care of. whether it’s a quality issue or a discrepancy in what you expected, we will work with you to make it right. your satisfaction is our top priority, and we stand behind everything we make.

repair or replacement process

in the event that a product does not perform to your satisfaction or does not meet your expectations, we offer a flexible solution. you are entitled to a repair, replacement, or refund, depending on the situation. simply contact us at odyssyeco@gmail.com, and our team will guide you through the process of either repairing the item or replacing it with a new one. we value your trust and aim to resolve any issues as quickly as possible, with minimal hassle.

how to reach us for support

we understand that sometimes things don’t go as planned, and we want to make sure that you have an easy way to get in touch with us. should you encounter any problems with your product, or if you simply have a question, our customer support team is always ready to help. email us at odyssyeco@gmail.com, and we will respond promptly to address your concerns. whether it's a product inquiry, assistance with your order, or feedback on how we can improve, we are here to listen and assist.

damage due to wear and tear

we understand that over time, products can show signs of wear and tear through normal use. while this type of damage is not covered by our general satisfaction guarantee, we do offer repair services at a reasonable charge. whether it’s a broken zipper, frayed fabric, or any other sign of wear, we’ll do our best to bring your product back to life. our team is skilled in making durable repairs, ensuring that your items can continue to serve you for years to come. reach out to discuss repair options and pricing with our team.

1 2